Refund policy

If you're looking to make a return breath easy. We offer free returns and your purchase can be refunded within 30 days* of delivery or purchase in store. E-bikes must be returned within 10 miles ridden, or 10 days. 

How to Return 

  • Click the button below to print out a return label, a new tab will open.
  • Enter your order number & e-mail address.
  • Package your return and include the printed order information inside (so we know who you are and the reason for the return).
  • Once we receive your returned items it will be processed as soon as possible. You will receive a refund when the return has been processed.
  • Please note: $9.99 will be deducted from your refund to cover return shipping for standard size/weight packages when your return is mailed using the prepaid shipping label provided. This fee does not apply to defective or incorrect orders.

Click here for Your Shipping Label

If you would like to pay your own return postage returns can be sent to:

Bicycle Warehouse Returns
680 W. Bradley Ave
El Cajon, CA 92020

MORE DETAILS

  • Products must be in new condition, with all original packaging, labels, and with all manuals and accessories included. Items returned damaged, used, or without packaging are subject to a restocking fee or a partial refund based on the market value of the returned product.
  • Bikes may be returned or exchanged within 14 days of your order. A re-stocking fee of 20% will be applied to the refunded amount. E-bikes odometer must read under 10 miles. Return shipping of bikes is the responsibility of the guest. If there you have any issues with your bike purchase please contact us immediately. You can reach us at 858-943-4229 or via chat. 
  • Gear may be returned within 30 days of delivery or receipt.
  • Special orders are subject to a 20% restocking fee.
  • All closeout gear and apparel is final sale.
  • All refunds require a receipt. Please include a copy of your order form inside of the return package so we know who to refund.
  • Please do not place return postage directly on the product box. Shoe and helmet boxes must be shipped inside of a shipping box.
  • Refunds will be issued in the same form of payment as originally used.
  • Return shipping of bikes is the responsibility of the guest.
  • Shipping and assembly fees are non-refundable.

We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements. 

Returning Online Orders in Store

Online orders cannot be refunded at any of our retail stores. The order can be dropped off at any store and will then get forwarded (at no charge) to the returns warehouse for processing.